/workforce-v2-redesign/admin/communications

Communications Center

Monitors workspace messaging tied to participant, employer, and organization records.

This view reads and drafts through WFDB (real records). Actually sending email or SMS requires a connected delivery provider (email/SMS gateway) — that integration boundary is not part of this data layer and must be wired separately before delivery actions go live.

Communication Workspaces

Active workspaces by participant or organization.

Message Drafts Awaiting Approval

Drafts prepared for human review before send.

Communication Timeline

Recent logged communication events.